Privacy Statement

G.T.Harvey and Partners Ltd

Your privacy

At G.T.Harvey and Partners we are committed to protecting your privacy and data. We value the personal information entrusted to us and make sure we respect that trust. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

We have always and will continue to ensure, that our patients are our first and overriding priority.

Collection of your Personal Information

In addition to your basic contact information (name, date of birth, telephone numbers, your address and email) we will collect other relevant details during your eye examination including current and past health and medication information, family history, your examination results, and lifestyle information. We may also collect payment details where appropriate. We may also store associated information received from other health care professionals e.g. your Doctor or Ophthalmologist, as part of your ongoing care. 

How we use this information

The information we collect about you is used for health and social care purposes, necessary for the legitimate interests undertaken by G.T.Harvey and Partners Ltd, to ensure we provide our patients with the best possible clinical care and the most appropriate associated services and products.

In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided. 

Our policy on storage, processing and retention of your information.

By law we must keep records about you, your health and the care we give or plan to give you.

To provision and manage our services, your electronic data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001.

If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd (also certified to ISO 27001, as part of the Optix Software System) or Bacs Payment Services (using Bacstel-IP Platform compatible with ISO20022). Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions.

We may send newsletters directly from our printing house, Strategic Print who are fully certified as GDPR compliant.

We also keep clinical records about you on your personal record card which is securely stored within the practice.

We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements. This may be up to 7 years after your death in order that we meet our legal obligations. We will delete, shred and dispose of correctly and safely, information when we no longer require it or when requested by you.

How and when we may share your Personal Information

Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Your rights with respect to the Personal Information we hold

You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.

Updating your communication preferences

You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below.

Use of Cookies

A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced. 

Privacy Policy Updates

We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website.

Contacting us:

You can contact G.T.Harvey and Partners by:

Email: [email protected]

Telephone: 0191 2327615

Or by post: 9 Saville Row, Newcastle upon Tyne, NE1 8JE